We recognize that receiving a faulty item is less than ideal and will do everything to make it right for you! Please send us your concerns on the contact page. We kindly ask that items must be unworn and unwashed in order to qualify for a return. The more details about the product you can give us the better! At minimum, provide our team with product name, order number, timeline and reason for concern. We will work hard to give you a personalized and wonderful experience!